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Delivery Policy & Options

COVID-19 Update

We are currently business as usual and orders can be placed, dispatched and delivered safely.

Our UK Delivery Costs and Options

Please note - Orders from Northern Ireland and Scottish Islands and Highlands are excluded from Free UK Saver Delivery.

UK Saver Delivery - 3 to 4 Working Days - £1.99 (Free Over £30)

UK Express Delivery - NEXT Working Day - £5.99 (Free Over £100)

UK Saver Delivery - 3-4 Working Days

Please note - Orders from Northern Ireland and Scottish Islands and Highlands are excluded from Free UK Saver Delivery.

For all UK orders under £30 you will be charged £1.99.

If you're not in when the parcel is delivered the courier will re-attempt delivery up to a maximum of three times. Please make sure you give a delivery address where someone will be able to accept, or a safe place is available as parcels may be left in your nominated safe place or with a neighbour. Alternatively, your parcel will be returned to us and a £2.00 administration fee charged to reship your order.

You can get this service for FREE by simply spending over £30 with us.

Please note this is our slowest service. If you would like your beauty products sooner please upgrade to our Express service.

UK Express Delivery £5.99 - Next Working Day

Please note - Orders from Northern Ireland and Scottish Islands and Highlands are excluded from UK Express Delivery.

Our UK Express service is not only our fastest option but also our most convenient.

Our UK Express service will be delivered on the next working day (Mon-Fri when placed before 2pm).

Your parcel will be sent with Hermes courier service.

You will be sent an email containing your tracking number once your parcel has been dispatched. A signature may be required dependant on weight and value of your order, so please make sure you give a delivery address where someone will be able to accept, or a safe place is available as parcels may be left in your nominated safe place or with a neighbour.

For the majority of UK addresses this service will be Next Working Day.*

All orders need to be placed before 14:00 (Mon-Fri) and are dispatched from our warehouse on the same day, subject to stock availability and security checks.

European Deliveries

European orders are sent by Hermes and passed on to the local courier. Your parcel should take between 3 and 10 working days to be delivered to you depending on your exact location. The delivery method used is based on the size, weight and value of the order.

Restricted Items

Please be aware that we cannot send parcels containing batteries, perfumes, aftershaves and aerosols outside of the European Union and Norway. To avoid delay to the processing of your order, please do not select any of the above as we will be unable to fulfil your order if you are located outside of these regions.

Electrical Items

All electrical products come with UK power adaptors only. Local converts will be required and you must check that the voltage will work in your area. We cannot be held responsible for any compatibility issues.

Please read our terms and conditions for more details.

Free Returns

If you would like to return or exchance your order - Please contact our Customer Services Team for your free-post returns label. Read more in our Terms & Conditions.