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Refund Policy

If you would like to return or exchange your order - Please contact the Customer Services Team for your free-post returns label within 30 days of receiving your order.

Telephone: +44 (0) 1442 967976


In respect of Dermalogica products: Dermalogica offer a 100% Money Back Guarantee for all their products. In the event that you wish to return your product, please contact our Customer Services Team.

We can only exchange or refund unopened and/or sealed products, unless the product has been damaged or is defective.

If your product is faulty, we will supply a freepost returns label so the product can be sent back to us for inspection and forwarded on to the brand. If the product is damaged, we may request you to send a photograph so to be forwarded on to our courier partners.

Please note – We do not accept returns for personalised products or products of an intimate nature unless defective or damaged in transit.